LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LOVED BY JEWELRY LOVERS WORLDWIDE

FREE SHIPPING ALL ORDER

90-DAY EAST RETURNS

LIFETIME COLOR WARRANTY

20,000+ HAPPY CUSTOMERS

VEINEYA CUSTOMER CARE

Frequently Asked Questions

Find the answers you need quickly and easily. Browse our most frequently asked questions about ordering, shipping, returns, jewelry care and more.

SHIPPING & DELIVERY

How long will it take for my jewelry to arrive?

Orders are typically processed within 3–5 business days. After dispatch, delivery times vary by destination and shipping method.

Where can I find my tracking number?

Once your order ships, we'll send a shipping confirmation email containing your tracking information.

Why isn't my tracking information updating?

Tracking information may take several business days to update. If your tracking has not changed for more than 7 days, please contact VEINEYA Customer Care.

ORDERS & PAYMENT

Can I change or cancel my order?

Please contact us as soon as possible. Once your order enters processing or shipping, changes may no longer be possible.

RETURNS & REFUNDS

What if my jewelry arrives damaged?

Please contact us with your order number, a description of the issue, and clear photos of the item. Our customer care team will review your request and assist you.

JEWELRY & SIZING

How should I care for my VEINEYA jewelry?

Avoid prolonged contact with water, perfume, cosmetics and household chemicals. Store your jewelry separately in a cool, dry place and gently wipe each piece with a soft cloth after wearing.

GENERAL QUESTIONS

Who is VEINEYA?

AVESLIS is a jewelry brand inspired by effortless femininity and everyday elegance. We create jewelry designed to complement the moments that make up your life.

How can I contact VEINEYA?

Please visit our Contact Us page. If your question concerns an existing order, include your order number and the email address used at checkout.

Still Need Help?

If you can't find the answer you're looking for, our customer care team will be happy to help.

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